Return & Refund Policy

At Olteria, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• We accept return requests within 7 days of the delivery date.

• To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, and accessories.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Items that are used, damaged by the customer, or returned without original packaging may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they are received damaged or defective:

• Gift cards (if applicable)

• Customized or personalized products

• Clearance or final sale items

• Products marked as non-returnable on the product page

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos of the product and packaging

Once verified, we will arrange a replacement or issue a refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method within 5–7 business days.

• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchanges

We replace items only if they are defective, damaged, or if the wrong product has been delivered.

Return Shipping

• If the return is due to a damaged, defective, or incorrect product, Olteria will bear the return shipping cost.

• If the return is due to a change of mind or any reason other than our error (where applicable), the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: supportolteria@gmail.com

We currently deliver across India (Pan India).